Consignment Policies


WE ONLY ACCEPT CLEANED ITEMS, OR NEW ITEMS WITH TAGS

For the protection of the entire community, we request that you do not send in your items if you believe you have flu-like symptoms or have come into contact with anyone infected by Coronavirus (COVID-19) and/or have visited the following category 1 countries or areas 17 days or less prior to shipping:

  • China
  • Iran
  • South Korea
  • Italy

Send us your new, or gently used clothing (including maternity and activewear), outerwear, footwear (new only), and/or accessories (including purses, jewelry, belts, scarves, sunglasses etc.) All submissions should be in excellent condition, current styles, laundered and odor-free, and immediately ready to sell and wear.

 

Spring styles are accepted January – March

Summer styles are accepted April – June

Fall styles are accepted July – September

Winter styles are accepted October – December

 

Each consignment appointment is limited to a maximum of 20 items.

WE DO NOT ACCEPT

  • Items which are not properly laundered, wrinkled, with holes/damaged, and/or with missing buttons or zippers.
  • Previously used footwear
  • Items without a brand/size label
  • Undergarments, lingerie, sleepwear, or swimwear
  • Wedding gowns, bridesmaid or mother of the bride dresses, or prom dresses
  • Menswear
  • Children’s items

All items not accepted for any reason will be donated or disposed of immediately.

A $20 charge will be deducted from your payouts if your shipment contains more than 10% (1 in 10) of items not immediately suitable to sell due to condition, stains, missing labels (brand or size) counterfeit items or not being on our accepted list without pre-approval.

 

Send us an email with a list of items you wish to sell (maximum 20), including a brief description and pictures.

We will advise which of the items we will accept and arrange either a local pick up (within the Ottawa area) or send you a shipping label to mail your items to us.

You will receive a link to sign up as a Consignor on our webpage so you can keep track of your items in real time!

 

Pricing will be determined at the sole discretion of Heart’s Content Consignment Inc. Items are kept for 90 days at which any unsold items will become property of Heart’s Content Consignment Inc. and will be donated to a local organization or charity as appropriate. There is no money upfront, you will be paid out as your items sell. Payouts will be done electronically via PayPal and paid by the 15th of each month for sales during the month prior.

 

Have questions? Email us at heartscontentconsignment@gmail.com