About Us

MISSION

To become Canada’s choice for online consignment of women's apparel and accessories.

VISION

To provide an inclusive, welcoming and joyful shopping experience through which we can support the Canadian economy and make a meaningful impact in our local communities.

VALUES

Community. Connection. Inclusion.

BACKGROUND STORY

Instead of heading back to my corporate job after my second maternity leave, I decided to take a leap of faith in my entrepreneurial skills and change careers completely to allow me to work closer to come. The storefront for Heart's Content Consignment opened in July 2020 - right in the middle of the unexpected pandemic. It has been a wild ride of delays, regulations, mandatory masks and multiple shut downs.

Ultimately in March 2020 we made the decision to pivot the business to an online only model. The community we have built up around the store has stuck by us through this massive transition, and for that I am forever grateful. Today you can find us online, not only here on our website, but also on Instagram and Facebook. We strive to add joy to your online shopping experience, and make you smile throughout the day as you scroll your social media feeds. Creating a community for Canadian women to feel included and connected is at the heart of everything we do.

So what makes us different?

We have HEART! We care deeply about our country, our communities, our customers, and our consignors. We ship to all corners of the nation, and we also accept consignment items from anywhere in Canada!

Heart's Content Consignment focuses not only on the obvious financial and environmental perks of consignment, but we also commit to giving as much as possible back to our local communities. Each month we donate to organizations that support and empower women. We support entrepreneurs and small businesses by giving them a platform in our Community Corner, an opportunity to sell their items to a larger audience from across Canada!

If you have been with us for awhile, you will know we LOVE to have fun! Follow us on social media and vote weekly in our Who Wore It Better segment, get inspired with quotes and tips from the trenches, and maybe even learn something new as we teach on a variety of topics from what’s hot right now, or how to switch your wardrobes between seasons.

Our goal at Heart’s Content Consignment is to create a space that sparks joy, where everyone feels included and valued. Our carefully curated selection, and reasonable prices mean you can treat yourself and not break the bank. Shopping is guilt free, and fun. Because we all need that right now. And, if you are feeling isolated with online shopping, be sure to pop in on our social media channels to show off your finds and connect with the community!

Each and every time you choose to spend your hard-earned money with us, you are directly supporting another Canadian woman who gets paid when her item sells. I appreciate every single purchase and will continue working hard to bring you quality items at reasonable prices. You are so important to me and I want you to LOVE the clothes you are in - so go ahead and Shop With Heart <3

FAQ

What exactly is consignment anyway?

Consignment is an arrangement in which a business accepts items for sale and agrees to pay the consignor a percentage of the proceeds if and when the items sells. Simply put: we sell items for Canadian women to Canadian women.

What COVID-19 protocols do you have in place?

We are doing our best to help you stay safe during this crazy time by following all local and provincial regulations to make your online shopping experience stress-free. We are offering contactless local delivery and pick up, as well as Canada-wide shipping.

Are you offering curbside pick up?

Since we have transitioned to an online only model we no longer have curbside pick up as an option. We offer local delivery as well as Canada-wide shipping for all purchases.

What brands do you sell?

We are proud to offer a wide variety of brands from Joe Fresh to Prada. We understand that we are serving a community with a wide variety of tastes and budgets – so whether you are looking to snag an exceptional deal on a designer purse, or simply need an inexpensive pair of black pants for work – we’ve got you covered.

What forms of payment do you accept?

MasterCard, VISA and American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Interac, PayPal

What is your return policy?

All sales are final. Once an item sells we begin to make arrangements to pay the consignor, and so we cannot facilitate returns.

How do I sell my items?

We first ask that you kindly refer to our Consignment Policies and Consignment Agreement, both available on our website under the "CONSIGN" tab in the header.

The next step is to please send us an email (heartscontentconsignment@gmail.com) along with a list of the items you wish to consign, descriptions and pictures.

If your items are approved we will arrange for a local pick up (Ottawa area), or provide you with a shipping label to send your items to us.

Can I have my items back if they don’t sell?

No. A core pillar of our business model is giving back to the community by donating our unsold items each month. Please do not send any items you would want to have back if they do not sell during the 90 day consignment period. No exceptions will be made.

Do you take donations?

No. Every item in our store is owned by an actual person who gets paid when it sells.

What is your VIP Program?

We want to reward you for shopping with heart! Join our VIP Program for just $10 a month, and receive 10% off ALL of your purchases, get exclusive deals and promotions, discounted shipping and local delivery, and exclusive merchandise.

Where do you donate the items?

We rotate donations monthly between the following organizations: Rockland Help Centre, Salvation Army, Dress for Success and Interlude House. If you know of an organization that would benefit from donations from Heart’s Content please let us know!

MEMBER OF

the Clarence-Rockland Chamber of Commerce and the Canadian Federation of Independent Business

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